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Shipping & Returns 

Welcome to Gitana Lifestyle! Below you will find our Shipping and Returns Policy, designed to ensure a seamless shopping experience.

Shipping Policy

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1. Shipping Destinations

We proudly ship worldwide, including South Africa, the EU, the USA, and other regions.​

 

2. Processing Times​

  • Orders are processed within 2-3 business days.

  • During peak periods or sales, processing times may extend to 4-5 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

 

3. Shipping Rates and Delivery Times

  • South Africa:
    Standard shipping: 3-5 business days.
    Express shipping: 1-2 business days (additional fees apply).

  • EU and USA:
    Standard shipping: 7-10 business days.
    Express shipping: 3-5 business days (additional fees apply).

  • Rest of the World:
    Standard shipping: 10-14 business days.
    Express shipping: 5-7 business days (additional fees apply).

Shipping rates vary by destination and will be calculated at checkout.

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4. Duties and Taxes

  • For international orders, import duties and taxes may apply depending on your country’s regulations. These are the responsibility of the customer and are not included in the product price or shipping cost.

 

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor its progress.

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Returns Policy

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1. Eligibility for Returns

  • Items can be returned within 14 days of delivery.

  • Products must be unused, in their original condition, and with all tags and packaging intact.

  • Sale items, personalised products, and gift cards are non-returnable.

 

2. Return Process

  • To initiate a return, contact us at returns@gitanalifestyle.com with your order number and reason for return.

  • Once approved, you will receive instructions on where to send your item.

 

3. Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

 

4. Refunds

  • Refunds will be issued to your original payment method once the returned item has been inspected and approved.

  • Please allow 5-10 business days for the refund to process.

  • Shipping fees are non-refundable.

 

5. Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

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​Contact Us

For any questions or concerns about shipping or returns, please reach out to our customer service team at support@gitanalifestyle.com.

Thank you for shopping with Gitana Lifestyle. We’re committed to providing you with exceptional service and premium products!

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