Terms & Conditions
Welcome to Gitana Lifestyle! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to comply with these Terms. If you disagree with any part of the terms, please refrain from using our website.
1. General Information
1.1. Business Overview Gitana Lifestyle is an online store specializing in the sale of premium Italian calf leather handbags, accessories, jewelry, apparel, home fragrances, and more. We ship worldwide, catering to customers in South Africa, the European Union (EU), the United States, and beyond.
1.2. Contact Information
Email: support@gitanalifestyle.com
Phone: +1 (XXX) XXX-XXXX
Address: [Your Business Address]
2. Products and Pricing
2.1. Product Descriptions
We strive to ensure that product descriptions, images, and prices on our website are accurate and up to date. However, slight variations in color or appearance may occur due to screen settings and leather’s natural characteristics.
2.2. Pricing
All prices are listed in [currency] and include applicable taxes unless stated otherwise. International orders may be subject to customs duties, taxes, or fees imposed by the destination country, which are the customer’s responsibility.
3. Orders and Payments
3.1. Order Acceptance
We reserve the right to accept or decline any order for any reason, including but not limited to stock availability, payment verification, and shipping restrictions.
3.2. Payment Methods
We accept major payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Payment must be completed before the order is processed.
3.3. Currency Conversion
For international transactions, the final price may vary due to currency conversion rates and bank fees. Please check with your bank or payment provider for details.
4. Shipping and Delivery
4.1. Shipping Locations
We ship to most countries worldwide. Please refer to our Shipping Policy for details.
4.2. Delivery Times
Estimated delivery times vary based on the destination and shipping method selected. While we strive to deliver orders promptly, delays may occur due to customs clearance or unforeseen circumstances.
4.3. Customs and Duties
International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Please consult your local customs office for more information.
5. Returns and Exchanges
5.1. Eligibility
We accept returns and exchanges within 14 days of delivery for unused, undamaged items in their original packaging. Certain items, such as personalized products, may not be eligible for return.
5.2. Return Process
Customers must contact us at support@gitanalifestyle.com to initiate a return or exchange. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
5.3. Refunds
Refunds will be processed to the original payment method within 7-14 business days of receiving the returned item.
6. Intellectual Property
All content on our website, including images, text, logos, and designs, is the property of Gitana Lifestyle and protected by copyright laws. Unauthorised use or reproduction is prohibited.
7. Privacy Policy
We value your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.
8. Liability and Disclaimers
8.1. Limitation of Liability
Gitana Lifestyle is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
8.2. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, pandemics or technical disruptions.
9. Governing Law
These Terms and Conditions are governed by the laws of South Africa, the EU, the USA, or other relevant jurisdictions, depending on the customer’s location. Any disputes shall be resolved in the competent courts of the respective jurisdiction.
10. Amendments
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on our website. Continued use of our website signifies acceptance of the updated Terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at support@gitanalifestyle.com.