Refund policy

Gitana Lifestyle – Return & Refund Policy

Last Updated: 23 September 2026

We want you to love your Gitana Lifestyle purchase. If for any reason you are not completely satisfied, we are here to help. Our return policy is designed to be fair, transparent, and aligned with international consumer standards.

1. Return Periods

European Union (EU)

Customers in the EU may return eligible items within 14 days of receiving the order, in line with the EU Consumer Rights Directive.

To exercise this right, you must notify us within the 14-day withdrawal period. After notifying us, you have an additional 14 days to return the item.

United States (USA) and United Kingdom

We gladly accept returns within 30 days of delivery for orders shipped to the United States and all other non-EU countries.

 

2. Conditions for Returns

To be eligible for a return, items must be:

  • Unused and in the same condition in which they were received
  • Free of scratches, marks, or signs of wear
  • Returned with all original packaging, dust bags, tags, and accessories

Unfortunately, we cannot accept returns of:

  • Custom, personalised, or made-to-order items
  • Items returned with missing components or damaged beyond original shipping condition
  • Gift cards or final-sale items (where clearly marked)

 

3. How to Initiate a Return

To begin the return process, please contact our Customer Care team:

  • Email: hello@gitanalifestyle.com

Please include your order number and the reason for return.

We will provide you with a return authorisation and all necessary instructions.

 

4. Return Shipping Costs

In-Store Returns (Maastricht store)

  • ·      Free

Domestic (Netherlands)

  • ·      €4.95 - A pre-paid return label is provided in your shipment and the cost of €4.95 will be deducted from the refund amount due.

European Union

  • ·      €9.95 - A pre-paid return label is provided in your shipment and the cost of €9.95 will be deducted from the refund amount due.

United Kingdom and United States of America

  • ·      Returns are for the cost of the customer and must be arranged with Gitana BV prior to initiating. Returned goods must be in their original condition – unused and with all packaging included (as per clause 2 above). Original shipping costs are not refundable.

 

5. Refunds

Once your return is received and inspected, we will process your refund to your original payment method.
Please allow up to 14 days from the date we receive the returned item for the refund to be completed.

 

 6. Exchanges

 We are happy to process exchanges under the same timeframes as our return policy — 14 days for EU customers and 30 days for USA and United Kingdom customers, counted from the date of delivery.

To request an exchange, please contact us at hello@gitanalifestyle.com and include:

  • Your original order number
  • The item you would like to exchange
  • The new item, size, or colour you would prefer

Once your request is approved, we will provide instructions for sending the item back.

Please note:

  • Items must meet the same condition requirements as returns (unused, undamaged, with all original packaging).
  • Any difference in price between the original item and the new selection will be for the customer’s account and must be settled before the replacement item is shipped.
  • Return shipping costs for exchanges follow the same rules as our return policy.

Should you choose to exchange your purchase or opt for a store credit (digital gift card), the return shipping fee will be waived.

 

7. Damaged in Transit

If your item arrives damaged in transit, please contact us within 7 days of delivery with photos. We will resolve the issue promptly at no cost to you.

All products remain covered by the standard legal guarantee for non-conforming or faulty goods. If you discover a fault, please report it to us within 2 months of noticing it.

8. Contact Us

Our team is here to help:

  • Email: hello@gitanalifestyle.com
  • We aim to reply within 24–48 hours.