Shipping policy

Gitana Lifestyle — Shipping Policy

Last updated: 04 October 2026

At Gitana BV, we aim to deliver your order safely and efficiently, wherever you are in the world. This Shipping Policy explains how we process, ship, and deliver orders placed on gitanalifestyle.com.

 

1. Shipping Destinations

We currently ship to:

  • European Union (EU)
  • United Kingdom
  • United States

 

2. Processing Times

All orders are processed within 1–3 business days after payment approval.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.
  • During high-volume periods (product launches, promotions, holidays), processing times may be slightly extended.

If there is a significant delay, we will notify you by email.

 

3. Shipping Methods & Estimated Delivery Times

Delivery times begin after the order has been dispatched.

European Union

  • Standard Shipping: 4–6 business days

United Kingdom

  • Standard Shipping: 4–6 business days

United States

  • ·      Standard Shipping: 6-9 business days

If your order has not arrived within 30 days of your order date, please contact us. You may ask us to deliver within a further reasonable period, and if we're still unable to, you're entitled to cancel your order for a full refund.

 


4. Shipping Rates

Shipping fees are:

In Store Pickup (Maastricht)

Free

 

Domestic (Netherlands)

Free for orders over €60.00

€4.95 for orders under €60.00

European Union

Free for orders over €150.00

€9.95 for orders under €150.00

United Kingdom

Free for orders over €190.00

€14.95 for orders under €190.00

United States of America

Free for orders over €190.00

€24.95 for orders under €190.00

5. Taxes, Duties & Import Fees

International shipments (outside the EU) may be subject to:

  • Customs duties
  • Import taxes
  • Local handling fees

These charges are not included in our product or shipping prices and are the customer’s responsibility.

Gitana BV cannot predict the value of these charges, as they vary by country.

 

6. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • Tracking may take up to 24–48 hours to activate, depending on the carrier.
  • If you have not received tracking details, contact us at hello@gitanalifestyle.com. Please include your order number. 

 

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout.

We cannot be responsible for:

  • Delayed shipments due to incomplete/incorrect addresses
  • Lost packages resulting from customer errors
  • Re-shipping costs if the carrier returns your package due to address issues
  • If you realise an error, contact us immediately.

 

8. Lost, Delayed, or Stolen Packages

Until your order is delivered to you, we remain responsible for it. If your package is lost or arrives damaged, we will send a replacement or issue a refund. We will also pursue the matter with the courier ourselves. If your order is marked as delivered but you haven't received it, please check with neighbours or building staff first, then contact us so we can investigate.

 

9. Pre-orders & Made-to-Order Items

  • If we offer pre-order items, estimated shipping dates will be displayed on the product page.
  • Orders containing both in-stock and pre-order items may be shipped together unless otherwise stated.

 

10. Changes to Shipping Policy

We may update this Shipping Policy from time to time.
The most recent version will always be posted on this page.

 

11. Contact Us

For any questions regarding shipping, please contact our team:

  • Email: hello@gitanalifestyle.com
  • We aim to respond within 24–48 hours.